Frequently asked questions.
About account reactivation, the Monitoring Desk, fees, and how we work.
About the urgent path.
It depends entirely on the reason for suspension and how fast Amazon responds. An ASIN case can sometimes be resolved in a few days, while a Section 3 suspension or a funds hold can take several weeks and require multiple exchanges. The initial diagnosis gives a realistic timeline for your situation. Our average observed turnaround is 10 days across all case types.
The 40% paid at opening covers the diagnosis and drafting work already done, regardless of the outcome. The remaining 60% is never charged if the account isn't reactivated. We assess from the free diagnosis whether a case has reasonable chances of success, before taking it on.
The full suspension notification sent by Amazon, your recent account performance history, and any document already submitted to Amazon in a previous appeal. We'll then tell you exactly which additional documents are needed for your case.
Yes, as long as the account involved operates on an Amazon marketplace, anywhere in the world. Support is provided in English or French, in writing, mainly via WhatsApp. See the full marketplace list on our homepage.
No. AmzRelance is an independent firm. We are not employees, agents, or official partners of Amazon. Our role is to support sellers in preparing and following up on their appeals with Amazon's teams.
No, and we're wary of anyone who claims otherwise. No one can guarantee a decision that belongs to Amazon alone. What we do guarantee is an honest audit before accepting your case: if we accept it, it's because we believe we have real chances of success — which is what drives our 97% success rate on accepted cases.
About prevention.
We continuously track your Account Health, qualify Amazon notifications, identify at-risk ASINs, and prepare in advance the documents most often requested (invoices, brand authorizations, KYC). The goal is to act before an alert turns into a suspension.
Yes, for an initial 3-month period — the time needed to set up real monitoring and see its effects. Cancellable monthly afterward.
You get priority access to our urgent intervention team, with an account history already documented by the Desk — which significantly speeds up the diagnosis. Urgent intervention remains a separate fee (40% + 60% on success), never included without limit in the monthly subscription.
No. We don't manage your ads, your catalog, or your product SEO. The Desk only tracks the risk to your right to sell — not your commercial performance.
About AmzRelance.
A team of three people shares the follow-up: audits and complex cases, client coordination, and intellectual property / held funds. You talk to a named person, never an anonymous call center.
An Amazon agency optimizes your sales (advertising, listings, catalog). Our job is strictly account risk and compliance: it's our only specialty, which lets us track every change in Amazon's rules continuously.
WhatsApp remains the fastest channel: +33 7 63 43 99 24. Response guaranteed Monday to Saturday, 9am-8pm (Paris time), from a member of the team.
A question that's not on this list?
Ask it directly on WhatsApp, a real person will answer.