An Amazon case isn't saved by better writing.
Many sellers contact us after responding on their own, sometimes with the help of a generic AI. The text was fine. The case didn't hold up. Our method relies on auditing, evidence, and documented follow-up — not writing alone.
Three reasons a response alone isn't enough.
Generic responses are recognized
A plan of action from a template or a generic AI looks like thousands of others. Amazon identifies them — and every rejection weakens the next submission.
Every submission adds to the file
A rushed response is never neutral: it becomes part of the record that will justify the final decision. The timing and channel of the escalation matter as much as the content.
The decision hinges on evidence
Compliant invoices, brand authorizations, supplier traceability: it's the evidence file that wins the decision, not the writing quality alone.
We only accept a case if we're ready to win it.
Before opening any case, we run a free, thorough audit of the account.
- Full analysis of the Amazon notification and the exact cause of the suspension
- Review of the account's performance history and track record
- Check on the consistency and strength of the available documents
- Realistic estimate of the timeline and actual chances of reactivation
AmzRelance is not an Amazon agency.
What we handle
- Account suspensions, blocked ASINs, Section 3
- Intellectual property and authenticity complaints
- Blocking identity verifications (KYC)
- Held funds and payment holds
- Preventive Account Health monitoring
What we don't do
- Amazon advertising (Sponsored Products, Sponsored Brands)
- Amazon SEO or listing optimization
- Catalog or pricing management
- Commercial growth strategy
- A 100% guaranteed reactivation promise
A person behind every case — not a bot.
No call center, no anonymous ticket: three people share the follow-up on your case, from the first WhatsApp message to reactivation confirmation.
A former Amazon employee, he audits every case before we accept it and drafts the most complex appeals.
She's the one answering your messages and keeping you updated at every step, no unnecessary jargon.
A specialist in brand complaints and payment holds, he builds the most sensitive cases.
At Amazon, we saw too many sellers lose their business over a poorly prepared case or an appeal sent too quickly. AmzRelance exists so that kind of mistake never costs an account again.
Let's talk about your situation.
A free audit, no jargon and no obligation.